FAQ

All MinneSoda diet products are made with Sucralose and some of them, with Sucralose and Acesulfame Potassium. The only product that is made differently is MinneSoda Diet Cola: It is made with Aspartame (contains Phenylalanine) and AceK.

Yes.

Most likely, this indicates a faulty pump that needs to be replaced, so call us for service.

Until service arrives we encourage you to disconnect the CO2 line so you’re not losing CO2 gas. This will stop the pump from expelling CO2, and the rest of your soda flavors of will remain in operation.

Watch our video, “How to Disconnect a CO2 Line from the BIB Pump.”

What could be wrong? Troubleshooting Guide
Is the BIB empty? If YES, switch out to a new BIB.
If NO, then ensure that the QCD (Quick Connect/Disconnect) is secure and pushed in all the way on the BIB. For clarification, watch our video, How to Switch a Bag in the Box.
Does the BIB have sufficient product in it? If YES, then you could have a bad pump. Call us for service.

Most likely, your guns need brixing. Contact us to schedule service.

You could have a bad pump that needs to be replaced. If it persists, contact us to schedule service.

  1. Move blue lever towards the back-up tank.
  2. Turn on Yellow reserve tank.
  3. Remember: Left- Loose/Right-Tight.
  4. At bar, run soda water from the gun until you get fizzy water.
  5. Call us to arrange for a bulk tank fill.

For clarification, watch our video, “How to Switch to a Back-up Cylinder CO2 Tank”

What could be wrong? Troubleshooting Guide
If it’s with one flavor only… Most likely, it’s a BRIX issue. Call us for service.
If it’s with multiple flavors…
Are the Bulk CO2 readings Normal (see below)? If NO, then switch to your back-up CO2 cylinder tank (see below) and call us for a fill.
 If YES, then ensure there is power to your carbonator.
 If YES, then ensure that the cold plate is iced down sufficiently.

 

Normal CO2 Gauges
Product Level Gauge Bubble float should always be above ¼ tank or more.
Tank Supply Pressure Gauge Normal = 90-125psi.
Tank Pressure Gauge Normal = 110-290psi.

5gal BIBs (Cola): 50 BIBs

2.5gal BIBs: 80 BIBs

All BIBs are 2.5gal except Cola, which is a 5gal BIB.

Complete our Credit Application. Send it to lee@shamrockgroup.net

Finance charge.

Enter on the 29th Street (north) side. You’ll see stairs just left of a loading dock. Buzz the entrance button and come on in!

Our location at 2900 Fifth Ave. S. in south Minneapolis is home to our ice manufacturing plant and distribution center.

Come to this facility if you want to purchase packaged ice, dry ice, cylinder gas, soda and beverage BIBs, specialty beverage mixes, and all bottled drinks.

Our location at 2450 Minnehaha Ave. in south Minneapolis is home to our Showroom, administrative offices, CMI Service personnel, parts and warehouse.

Come to this facility if you want to interact in our Showroom. Also come here to buy packaged ice (small orders), parts, ware washing chemicals and/or Fruit Fly Bar Pro Strips. Come to this location if you need to speak with our office manager, controller, sales reps, service and/or company co-owner Steven Kelly.

Watch How to Troubleshoot a Malfunctioning Island Oasis SB-3X Blender. Or, follow this process:

What could be wrong? Troubleshooting Guide
Is the bin top on securely? To ensure the top is on correctly, look at the white plastic safety stick/pen that runs vertically within the clear bin’s Plexiglas. You’ll see that if the top is on correctly, the white stick/pen is engaged (pressed down).
Did you just empty ice in the bin that appears frosted? If YES, then your blades are frozen. Pour some warm water over the ice, as close to the blades as is possible, to thaw the blades. It also might require your taking a gloved hand and manually moving the blades clockwise to coax them toward moving again.
Could a foreign object have fallen into the bin? If YES, you’ll need to unplug the blender and take a gloved hand to locate the foreign object. If you cannot pull it out, call us for further guidance.
Does the electrical outlet need to be reset? The blender requires 115volt/6.7amp. Try the Reset button, which is located on the blender side (Note: the button is encased in plastic). If the reset button fails to get the blender working again, call us.

Yes. Prices vary according to which flavor you’re buying; the range is from $4.80-$7.50.

There are several possible factors affecting your machine:

What could be wrong? Troubleshooting Guide
Power off? Check your power to ensure the unit is plugged in and the circuit breaker has not been tripped.
Is it hot in the room? If there is poor ventilation in the area where your ice machine is set, this can adversely affect the ice machine’s performance.
When did you change a water filter last? Check to ensure that the water supply is not restricted, such as a plugged water filter, if one was installed on your machine.
When did you have your ice machine cleaned last? The sensors in the ice bin could be dirty, which means the machine needs cleaning/preventive maintenance.
When did you have your ice machine cleaned last? The refrigerant level could be inadequate. Call us!

The black spots are either mold or bacteria build-up, which means your ice machine needs to be cleaned and a preventive maintenance procedure must be conducted. We recommend you shut off the machine and order packaged ice until a cleaning is completed.

20lb tanks: 22 per rack

50lb tanks: 16 per rack

This table should help you:

Gas Tank Color Large K Tank Small V Tank
Argon Orange and Green X
CO2 Yellow X X
Helium Brown X
Mixed “Alley” Gas:
75% Nitrogen
25% Oxygen
Blue with Silver Top X X
Nitrogen Orange with Silver Top X

X

Oxygen Orange X

Besides CO2 in bulk form, we sell and deliver, in cylinders: CO2, Alley Gas, Nitrogen, Helium, Argon and Oxygen.

If we need to return within 30 days to address the exact same issue as what we initially worked on, we will take responsibility of our work with no additional labor charge.

We have a one year warranty on parts and labor for equipment that we install, to include ware washing equipment, Kelly Koolers, Beer Systems and ice machines. Equipment that is part of our Beer Systems carry their own warranties, which vary depending on the component.

Participants of the Shamrock Group Quarterly Maintenance Program (QMP) are given a 10% discount on labor (regular service hours) plus Priority Status on all service calls. To learn more about the QMP, click here.

No, not at this time.

VISA, MasterCard, Discover, American Express. Checks (Net 30 days).

All commercial ice machines, walk-in and reach-in refrigeration/freezers, glycol units, Shamrock Beer Systems, ware washing equipment.

$35.00/each time.

Our dedicated Service personnel are in the office Monday-Friday, 8am-4:30pm. We have a customer service rep answering our phones seven days a week, 7:30am-10:30pm.

Service is available for emergency after-hours circumstances. Call 612.824.4664 to initiate the troubleshooting process.

Effective Spring 2017 (exact date TBD)

Regular rate (Monday-Friday, 8am-4:30pm): $145.00/hr.

Weekend/Evening rates (Friday after 4:30pm until Monday at 8am; after 4:30pm Monday-Thursday): $217.50/hr

Holidays (all legal): $290.00/hr

All rates: Add in a $40.00 truck charge. One hour minimum on all rates.

Sometimes frosting on the tank can be normal. However, if the frost persists, the system should be leak checked.

With a Blend Box, if there’s something amiss with one gas, the box won’t work. Both the Nitrogen and CO2 tanks need to be both turned on and full; otherwise, the Blend Box will not allow the gases to pressurize. If you think one gas needs a fill, call us.

  1. Move the blue lever so the handle points towards the back-up CO2 cylinder tank.
  2. Turn on the Yellow reserve cylinder tank. Remember: Left- Loose/Right-Tight.
  3. At the bar, push your Soda Water button from the gun until you get fizzy water.
  4. Call us to arrange for a CO2 bulk tank fill.

For clarification, watch our video, “How to Switch to a Back-up Cylinder CO2 Tank”

Your Bulk CO2 gauges should be checked daily. Normal gauge readings are:

Product Level Gauge Bubble float should always be above ¼ tank or more.
Tank Supply Pressure Gauge Normal = 90-125psi.
Tank Pressure Gauge Normal = 110-290psi.

 

If one or more of your gauges are not reading in the Normal range, you are more than likely empty, which means you need to switch to your back-up tank and call us for a fill.

You could be using the wrong detergents. If your detergent is correct, then your chemicals may need to be re-calibrated.

First, check to be certain you hooked up the full keg to the correct line. If that’s correct, then your beer line could be frozen. If this is the case, then contact us for service.

It could be a bad circulation pump or motor. If it persists, contact us to schedule service.

Beer temps should remain around 38°-40°F at all times, depending on the brand of beer.

Glycol baths should remain around 26°F at all times.

First, check to ensure you have sufficient ventilation in your storage area. After you’re certain your ventilation is OK and the problem persists, contact us to schedule service.

First, check to be certain you hooked up the full keg to the correct line. If that’s right, then your beer line could be frozen. If this is the case, contact us for service.

The Beer Institute – and industry standard – recommends every two weeks.

$8.50/faucet per time for PM cleanings.
$9.50/faucet per time for AM cleanings.
$85.00 minimum per visit.

Refer to our Dry Ice Usage Chart. In addition, keep in mind the following:

  • When shipping frozen food, start with the food being frozen.
  • When using our Usage Chart, take into consideration all factors — the actual product being shipped, weather temperature, certainty of shipping hours, etc.
  • For the best results when shipping, use a 2in thick urethane insulated box.

 

As a general rule, dry ice sublimates at a rate of 5-10lbs every 24hrs.

  • Always use gloves or tongs; direct contact to dry ice will most likely cause a burn.
  • Ensure proper ventilation with however you’re using the dry ice. As dry ice sublimates, pressure can build up.
  • Always use insulated protection (newspaper, hot pad, etc.) with dry ice. Direct placement of dry ice can damage a surface.
  • For food that’s to remain cool, insulate between dry ice and food; otherwise, direct contact will freeze the food.
  • We sell dry ice blocks and pellets at our 2900 Fifth Ave. S. location.
  • Refer to the Dry Ice Retailer locator for other retail sites.
  • NOTE: Dry ice is no longer sold at the 2328 Territorial location in St. Paul. (Atomic Dry Ice is now owned by the Shamrock Group.)

5lb bags/cubed): 384*
18lb bags/cubed: 96
30lb bags/cubed: 66
35lb bags/crushed: 42

*In sleeves of 8 bags, so you must order in multiples of 8

Product Min. Delivery in Metro, Tier 11 Min. Delivery in Metro, Tier 22 Min. Delivery in Metro, Tier 33
5lb cubed ice, bags 564 64 72
18lb cubed ice, bags 15 25 30
30lb cubed ice, bags 10 15 20
35lb crushed, bags 155 15 20
10lb block ice 246 36 44
  1. Minneapolis and St. Paul and first-tier suburbs, including (but not limited to) Columbia Heights, Hopkins, Little Canada, Maplewood, New Hope, N. St. Paul, Richfield, Robbinsdale, Roseville.
  2. Second-tier suburbs, including (but not limited to) Arden Hills, Bloomington, Brooklyn Park, Fridley, Lilydale, Maple Grove, Moundsview, Plymouth, Vadnais Heights, Woodbury.
  3. Third-tier suburbs, including (but not limited to) Afton, Anoka, Apple Valley, Blaine, Burnsville, Champlin, Chanhassan, Dayton, Eagan, Excelsior, Hastings, Hudson, Lino Lakes, Medina, Mound, Prior Lake, Shakopee, Stillwater. 

— Any questions regarding Minimum Delivery Parameter costs, please call us. —

  1. 8 bags per sleeve so must order in multiples of 8.
  2. We no longer carry the 18lb bag of crushed ice.
  3. 4 blocks per sleeve so must order in multiples of 4.

For customers who are on a scheduled routed delivery, we charge $2.00 for these deliveries. If you are calling for a delivery outside of a scheduled routed delivery, we charge $8.00 for businesses.

Special delivery fees range between $20.00 to $40.00, depending on the situation, and can be more in special circumstances.

 

Mini Cubes:

  • 5lb bag: $1.40/ea
  • 18lb bag: $3.50/ea
  • 30lb bag: $5.50/ea

Other:

  • 35lb Crushed: $6.00/ea
  • 10lb ice block: $2.40/ea

NOTE: We sell 5lb and 18lb mini cube bags at our 2450 Minnehaha Avenue facility, but only during business hours, Monday – Friday.

Packaged Ace Ice is sold in over 450 retail sites throughout the seven-county metro area. Refer to our Ace Ice Retailer locator for stores in your area.

We also sell Ace Ice at our south Minneapolis distribution center at 2900 Fifth Ave. S.

  • 2900 Fifth Ave. S.
  • 2450 Minnehaha Ave. (Monday – Friday only, during business hours)
  • For large orders, the Fifth Ave. S. location is recommended.

Mini Cubes:

  • 5lb bag (12in H x 11.5in W before filling)
  • 18lb bag (23in H x 13in W before filling)
  • 30lb bag (27in H x 17in W before filling)

Other:

  • 35lb bag, crushed ice
  • NOTE: We no longer carry the 18lb bag of Crushed.
  • 10lb ice block (6in x 6in x 9.5in)